AI receptionist for recruitment agencies: A candidate who reaches voicemail may not ring back.
Prime Assist is an AI receptionist for recruitment agencies. Your consultants only speak to candidates who already qualify: it answers every call, screens against your criteria for the role, books interviews into consultant diaries and logs shift confirmations when temps call in.
From £150 a month including VAT
£125 plus VAT for 500 minutes, about 140 to 200 calls. New customers get the first three months free with a 12-month commitment.Note 1: new customer offer terms
- First-line candidate screening
- Interviews booked into consultant diaries
- Shift and availability confirmation
- Logged in your CRM
I am calling about the warehouse role in Wakefield.
I can take you through the basics now. Do you have a current forklift licence and can you work rotating shifts?
Yes to both, counterbalance licence.
Then you meet the criteria. I have booked you a call with Sam tomorrow at 10am and sent the job description by text.
Can an AI receptionist screen candidates for a recruitment agency?
Yes, at first-line level. Prime Assist answers every inbound candidate call, asks the qualifying questions you define for the role, records the answers against the candidate record, and books an interview with a consultant when the candidate meets the criteria. It also handles client calls, temp availability and shift confirmations. Decisions about suitability, rates and placement stay with your consultants.
Candidate desk and client desk, both covered.
Your role criteria, your compliance questions, your consultant diaries.
Candidate screening
Right to work prompts, licences, tickets, shift availability and location, asked consistently every time.
Interview booking
Books into the right consultant diary and sends the job description and directions.
Temp availability
Confirms who is available for tomorrow, updates the record and flags gaps to the desk.
Shift confirmations
Takes the confirmation when a temp calls in before a shift, logs it against the booking and flags a cancellation to the desk at once.
Client vacancy calls
Takes a structured brief on a new role and routes it to the right consultant.
Timesheet and payroll queries
Answers the routine ones from your own information and escalates anything about a payment dispute.
Where it hands over. Rates, offers, placement decisions, payment disputes, discrimination or grievance issues, and anything about a candidate personal circumstances that needs judgement: escalated to a named consultant with the transcript.
A temp desk lives and dies by the phone.
06:10
Shift starts in an hour
A no-show needs a replacement now, not after someone listens to voicemail.
13:00
Consultant on calls all day
Every inbound candidate call competes with the one your consultant is already on.
19:40
Candidates calling after work
The people you most want to place can only call when your office is shut.
An industrial and logistics agency with a 200-worker temp book.
Illustrative scenario, not a customer result.Note 2: how this scenario was modelled
BEFORE
- Inbound candidate calls hit voicemail while consultants are on outbound
- Screening questions asked inconsistently
- Shift confirmations done manually or not at all
- Early-morning no-shows discovered too late to backfill
AFTER PRIME ASSIST
- Every candidate call answered and screened to the same standard
- Consultants only speak to candidates who already qualify
- Shift confirmations and cancellations taken whenever a temp calls
- Cancellations flagged to the desk during the call
-
Every candidate call answered at once
Never queued, so no candidate call goes to voicemail.
-
The same screening questions on every call
Your criteria, asked the same way each time. Hiring decisions stay with your consultants.
-
Shift confirmations logged against the booking
Taken whenever a temp calls, day or night.
Model your own numbers on the calculator, or read every sector scenario side by side on the example scenarios page.
Into the recruitment CRM, not a notebook.
Candidate records, screening answers and interview bookings written straight into your system.
Live today
- Microsoft 365
- Google Workspace
- Zapier
Connected through their API or Zapier, scoped with you before launch
- Bullhorn
- JobAdder
- Vincere
Confirm your own tools before launch. Anything with an API or a Zapier connector is in scope, including the diary, CRM or payroll system you already run. All integrations
Built for the strictest front desk first. Pointed at the candidate line.
We built Prime Assist for GP and dental reception, where every call needs a script, a record and a fast route to a person. Your enquiries get the same three things.
Defined escalation
It knows the edge of its remit and crosses to a human instead of guessing.
Audit trail as standard
Transcript, timestamps and actions on every call. Useful when a caller disputes what was said.
Writes into your system
Not an email you re-key. The outcome lands where your team already works.
UK-built, UK or EU hosted
A UK or EU processing region, committed by contract, and it is built for UK accents, place names, postcodes and date formats.
Compare against answering services, IVR and in-house reception
Questions from agencies.
Ask us something elseWill it make hiring decisions?
No. It screens against explicit criteria you define and books interviews. Suitability, rates and placement decisions stay with your consultants.
How do we keep AI screening fair?
It asks every candidate the same questions in the same order and records the answers, which is more consistent than a rushed phone call. You control the criteria, and we recommend your compliance team signs off the script.
Can it make shift confirmation calls?
No. Prime Assist answers the calls that come in and does not make outbound calls. When a temp rings to confirm or cancel a shift, it logs the answer against the booking and flags a cancellation to your desk at once, so you can backfill early.
Which CRMs does it work with?
Those with an API or a Zapier connector. Confirm yours with us before launch.
What about right to work?
It can ask your prompts and record answers, but it does not verify documents. Verification stays a human and system task.
Does it handle client calls too?
Yes. It takes a structured vacancy brief and routes it to the right consultant.
Guides for recruitment agencies: Can recruiters use AI on candidate calls?
Also built for
Page last updated . Every figure and claim on it is on our facts page.
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself easy to try before you commit to anything.
Hear it for yourself, right now
Ring the line, choose a scenario, for example a dental practice or a trades business, and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Put a number on your missed calls
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own figures to see what they are worth, what answering them would cost from £150 a month including VAT, and how many of your bookings that price equals.
Run my numbersNo email needed: nothing you enter leaves your browser.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
Let AI answer the phone, so your team can answer your candidates.
Bring one role and its screening criteria. We will demo the whole first-line call.
Free proof of concept on one call type, no cost and no obligation.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.
Notes
- New customer offer: 12 months for the price of 9. When you sign, you commit to all 12 months, starting on the day you go live. Months 1 to 3 are free, then you pay your bundle price each month for months 4 to 12, from £150 including VAT (£125 plus VAT), with the price before VAT fixed for your 12 months. On 500 minutes, the bundle for your 12 months costs £1,350 including VAT (£1,125 plus VAT), plus any extra minutes, at 36p a minute including VAT (30p plus VAT) in every month, free months included. For new customers, switchers included, once per customer. A new customer is a practice or business that has not used Prime Assist in the 24 months before it signs. Switching? We do the switch, and a notice period of up to three months runs alongside your free months. Full terms on our pricing page. Back to text, note 1
- Illustrative scenario, not a customer result. Modelled on an agency taking 400 inbound calls a week across candidate and client desks. Figures are worked examples, not measured results. Back to text, note 2