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INTEGRATIONS / DENTALLY

Dentally AI receptionist: Prime Assist and Dentally, from first call to recall.

Prime Assist is an AI receptionist that books new patients into Dentally on the first call. It creates the record, books the appointment, frees chair time when someone reschedules and books recall appointments when patients call.

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  • Status: live
  • API-based connection

What syncs

  • Live diary and appointment types
  • Practitioner availability
  • Patient records for matching
  • Recall due lists

What writes back

  • New patient records and bookings
  • Reschedules and cancellations
  • Recall bookings
  • Call summaries and audit entries

Typical setup

API-based and quick to scope: discovery, a supervised pilot on your enquiry line, then full cutover.

Dentrix is live too, and other dental practice management systems can be scoped on request. See how it works for dental practices, and what a missed call costs in our missed-call guide. For urgent calls, read how a dental practice should handle urgent calls.

Dentally questions.

Can it book new patients into Dentally?

Yes. New patient details are captured on the call, the record is created, and the first appointment is booked and confirmed by text in the same conversation.

Does it handle recall bookings?

Yes. When a patient rings to book a recall, Prime Assist matches them to their record, offers a real slot and writes the confirmed appointment back to Dentally.

Who takes a Dentally practice's call when it needs a person?

A named person in your team, under explicit written triggers agreed with your practice rather than the model's judgement in the moment, and the transcript goes with the call. Calls with clinical content go to your own staff, under rules your practice writes, because Prime Assist does not triage patients clinically. Dentally is live, so the written record of every call, escalated or not, lands in Dentally as well. Read how a dental practice should handle urgent calls.

Can it take a deposit on the call?

Yes. Prime Assist can send the caller a secure payment link by text during the call, for example for a deposit or a booking fee, so the payment is collected before the call ends. The caller pays on their own phone through the link.

Is there a charge for connecting to Dentally?

No. Connecting to your practice, clinical or business systems carries no separate charge, and there are no per-location or per-agent charges. Prime Assist charges for the call minutes it handles, from 500 minutes a month for £150 including VAT (£125 plus VAT) on a 12-month agreement. Standard setup is included; a complex setup may carry a one-off fee, quoted and agreed in writing before work starts.

Page last updated . Every figure and claim on it is on our facts page.

Three ways to test us. Only one of them involves talking to a human.

Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself easy to try before you commit to anything.

TAKES A MINUTE

Hear it for yourself, right now

Ring the line, choose a scenario, for example a dental practice or a trades business, and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.

Call +44 20 3747 7785

We only get in touch if you ask us to.

TAKES TWO MINUTES

Put a number on your missed calls

Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own figures to see what they are worth, what answering them would cost from £150 a month including VAT, and how many of your bookings that price equals.

Run my numbers

No email needed: nothing you enter leaves your browser.

TAKES THIRTY MINUTES

Watch it handle your calls

Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.

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No card, no sales sequence, one human reply.

Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.

Let AI answer the phone, so your team can answer the person in front of them.

Bring three real new patient calls. We will run them live and show the booking written to a test diary.

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Free proof of concept on one call type, no cost and no obligation.

HEAR IT FIRST

Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.

Notes

  1. New customer offer: 12 months for the price of 9. When you sign, you commit to all 12 months, starting on the day you go live. Months 1 to 3 are free, then you pay your bundle price each month for months 4 to 12, from £150 including VAT (£125 plus VAT), with the price before VAT fixed for your 12 months. On 500 minutes, the bundle for your 12 months costs £1,350 including VAT (£1,125 plus VAT), plus any extra minutes, at 36p a minute including VAT (30p plus VAT) in every month, free months included. For new customers, switchers included, once per customer. A new customer is a practice or business that has not used Prime Assist in the 24 months before it signs. Switching? We do the switch, and a notice period of up to three months runs alongside your free months. Full terms on our pricing page. Back to text, note 1