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INTEGRATIONS / NHS SPINE

NHS Spine PDS lookups, in progress: The right patient, matched with confidence.

When this connection is live, Prime Assist will check caller demographics against the Personal Demographics Service before it books, and log every lookup. Administrative lookups only.

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  • Status: in progress
  • Demographics only

What it will do

  • PDS demographics lookup
  • Caller-to-record matching checks
  • Fewer wrong-record actions

What it will never do

  • Access clinical information
  • Store lookup results beyond the call's needs
  • Act outside the scope you authorise

Assurance

Spine connectivity will be delivered under NHS assurance processes, and every lookup will be recorded in the audit trail.

Ask on your demo for the documents we can share, and we will tell you plainly what is complete and what is not.

DTAC, DCB0129 and DSPT explained

NHS Spine questions.

What will NHS Spine connectivity be used for?

Confident caller matching. When the connection is live, a lookup against the Personal Demographics Service will confirm the caller's details match the record before any booking is made, to reduce wrong-record errors.

Will any clinical data be accessed?

No. Lookups will be limited to demographics. Access will be scoped, logged in the audit trail, and set out in your agreement.

Does NHS Spine change how calls are escalated?

No. Escalation runs on explicit written triggers agreed with your practice, not on in-the-moment model judgement: urgent, clinical, regulated, safeguarding, distressed and out-of-remit calls route to a named person in your team, with the transcript. The NHS Spine connection, for Personal Demographics Service lookups, is in progress, and when it is live the lookup will sit alongside those rules, not replace them.

Page last updated . Every figure and claim on it is on our facts page.

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Notes

  1. New customer offer: 12 months for the price of 9. When you sign, you commit to all 12 months, starting on the day you go live. Months 1 to 3 are free, then you pay your bundle price each month for months 4 to 12, from £150 including VAT (£125 plus VAT), with the price before VAT fixed for your 12 months. On 500 minutes, the bundle for your 12 months costs £1,350 including VAT (£1,125 plus VAT), plus any extra minutes, at 36p a minute including VAT (30p plus VAT) in every month, free months included. For new customers, switchers included, once per customer. A new customer is a practice or business that has not used Prime Assist in the 24 months before it signs. Switching? We do the switch, and a notice period of up to three months runs alongside your free months. Full terms on our pricing page. Back to text, note 1