INTEGRATIONS / SYSTMONE
Prime Assist and SystmOne, rota-aware from the first live call.
Prime Assist is connected to SystmOne through NHS England's IM1 pairing route, so the booking lands in SystmOne while the caller is still on the line. Prime Assist reads live slot availability, follows your rota rules and writes back to the record what your practice agrees in writing.
- Status: live
- NHS England IM1 pairing route
What each practice’s connection covers is agreed with you in writing before go-live. It can include:
What it can read
- Live slot availability by rota
- Slot types, embargoes and holds
- Demographics for caller matching
What it can write back
- Bookings, reschedules and cancellations
- Call summaries to the record
- Timestamped audit trail entries
Typical setup
Discovery and paperwork, a supervised pilot on part of your call volume, then cutover when you sign it off.
The connection is through NHS England's IM1 pairing route, authorised by you.
How IM1 pairing works.
IM1 pairing integration is NHS England's process for connecting a supplier's product to a principal clinical system, such as SystmOne, through an interface mechanism. NHS England names TPP (SystmOne) as one of the two existing suppliers offering these interfaces, and sets out five stages for a product: initiation, an unsupported test phase, a supported test phase, assurance, and live. At assurance, NHS England reviews the supplier's evidence and issues a Recommended to Connect, and the system supplier then issues a Plan to Connect.Note 1: source of the NHS England description Prime Assist's SystmOne connection is live through this route.
SystmOne questions.
Will it respect our rota and slot embargoes?
Yes. Prime Assist reads live availability and follows the booking rules your practice agrees in writing, which can include embargoed and held slots.
Where do call summaries go?
Where your agreed scope includes it, a summary of each call is written back to the patient record. Every call also has a transcript and a timestamped audit trail your team can review.
Will it check SystmOne callers against the NHS record?
Not against the national record yet. The SystmOne connection is live, through NHS England's IM1 pairing route, so the booking lands in SystmOne while the caller is still on the line. NHS Spine, for Personal Demographics Service lookups, is in progress. Whatever a check shows, Prime Assist does not triage patients clinically or prioritise them by symptoms.
Which SystmOne calls go to a person?
The ones your written escalation triggers name. Urgent, clinical, regulated, safeguarding, distressed and out-of-remit calls route to a named person in your team, and a caller asking for a person can be one of your triggers. Calls with clinical content go to your own staff, under rules your practice writes, and, where your agreed scope includes it, the call summary is written to the record too.
Page last updated . Every figure and claim on it is on our facts page.
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Notes
- Source: NHS England Digital, IM1 pairing integration. Back to text, note 1
- New customer offer: 12 months for the price of 9. When you sign, you commit to all 12 months, starting on the day you go live. Months 1 to 3 are free, then you pay your bundle price each month for months 4 to 12, from £150 including VAT (£125 plus VAT), with the price before VAT fixed for your 12 months. On 500 minutes, the bundle for your 12 months costs £1,350 including VAT (£1,125 plus VAT), plus any extra minutes, at 36p a minute including VAT (30p plus VAT) in every month, free months included. For new customers, switchers included, once per customer. A new customer is a practice or business that has not used Prime Assist in the 24 months before it signs. Switching? We do the switch, and a notice period of up to three months runs alongside your free months. Full terms on our pricing page. Back to text, note 2