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INTEGRATIONS / EMIS

Prime Assist and EMIS, one appointment book.

Prime Assist is connected to EMIS through NHS England's IM1 pairing route, so the booking lands in your appointment book while the caller is still on the line. It matches them to their record, offers real slots and writes back what your practice agrees in writing.

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  • Status: live
  • NHS England IM1 pairing route

What each practice’s connection covers is agreed with you in writing before go-live. It can include:

What it can read

  • Live appointment book and slot types
  • Session and rota availability
  • Demographics for caller matching
  • Your booking rules and embargoes

What it can write back

  • Bookings, reschedules and cancellations
  • A call summary on the record
  • Timestamped audit trail entries
  • Escalation notes for your team

Typical setup

Setup starts with discovery and integration paperwork. Then a supervised pilot on part of your call volume, then cutover when you sign it off.

The connection is made through NHS England's IM1 pairing route, authorised by you as data controller.

Read the four steps from ring to record

DTAC, DCB0129 and DSPT explained

What IM1 is.

NHS England describes IM1 pairing integration as the process that “allows suppliers to integrate their system with any principal clinical system through an interface mechanism”. Interface mechanisms let separate systems read patient information, extract information in bulk and enter data into the other system. NHS England names Optum (EMIS Web) as one of the two existing suppliers whose systems offer these interfaces to other suppliers.Note 1: source of the NHS England description Prime Assist's EMIS connection is live through this route.

EMIS questions.

Do we need to arrange anything with EMIS?

You authorise the connection as the data controller, and we complete the integration paperwork with you during discovery, through NHS England's IM1 pairing route.

What does Prime Assist see in EMIS?

The minimum necessary: appointment book availability and the demographics needed to match a caller to a record. Access is scoped, logged and set out in your agreement.

Will it check EMIS callers against the NHS record?

Not against the national record yet. Two connections are involved. EMIS itself is live, through NHS England's IM1 pairing route, so the booking lands in your EMIS appointment book while the caller is still on the line. NHS Spine, for Personal Demographics Service lookups, is in progress. Ask on your demo where each connection stands.

What does EMIS show when a call goes to a person?

Where your agreed scope includes it, an escalation note is written back to EMIS with the call summary and timestamped audit trail entries, as listed under What it can write back. The call itself goes to a named person in your team with the transcript, under explicit written triggers agreed with your practice, not on in-the-moment model judgement.

Page last updated . Every figure and claim on it is on our facts page.

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Notes

  1. Source: NHS England Digital, IM1 pairing integration. Back to text, note 1
  2. New customer offer: 12 months for the price of 9. When you sign, you commit to all 12 months, starting on the day you go live. Months 1 to 3 are free, then you pay your bundle price each month for months 4 to 12, from £150 including VAT (£125 plus VAT), with the price before VAT fixed for your 12 months. On 500 minutes, the bundle for your 12 months costs £1,350 including VAT (£1,125 plus VAT), plus any extra minutes, at 36p a minute including VAT (30p plus VAT) in every month, free months included. For new customers, switchers included, once per customer. A new customer is a practice or business that has not used Prime Assist in the 24 months before it signs. Switching? We do the switch, and a notice period of up to three months runs alongside your free months. Full terms on our pricing page. Back to text, note 2