AI receptionist for Manchester businesses.
Prime Assist answers every Manchester call at once and books into whichever of your sites has room, inside the systems you already run. Nothing queues, and nobody has to ring round. Built first for GP, dental and clinic reception, and ready for any Manchester business that answers a phone.
Can I get an AI receptionist for my Manchester business?
Yes. Prime Assist works across Manchester and the rest of Greater Manchester, in the North West, without a site visit or any hardware. Each site's number is diverted to it, it is configured with the services, diary and rules of every branch, and it answers, books, routes and escalates from the first day. It tells callers it is an AI, it is built for UK accents and place names, and your data is processed in a UK or EU processing region, committed by contract.
Your caller should not need to know which branch has space.
Plenty of Manchester businesses run more than one site: a group of salons, a handful of surgeries, two branches of the same firm. Multi-site is where a single answered line helps most, because the caller no longer needs to know which branch has capacity.
Regional accent handling is not a nice-to-have on a Greater Manchester line, and Prime Assist is built for UK accents, place names and postcodes, and every deployment is tested with scripted calls before go-live.
PRIME ASSIST BY SECTOR
Healthcare in Manchester
NHS Greater Manchester Integrated Care Board plans and commissions NHS services across the city region, working with councils and other partners through the Greater Manchester Integrated Care Partnership. Practices in Manchester itself and in the surrounding boroughs all sit within it.
For a practice group or primary care network with several sites, one answered number spares the patient from guessing which surgery to ring. Prime Assist knows each site's hours and services, books where there is room in a connected diary, and sends urgent, clinical and safeguarding calls to the named person at the right site, on written triggers agreed with you.
Our EMIS and SystmOne connections are live through NHS England's IM1 pairing route, so bookings land in the practice's own appointment book while the caller is still on the line. Vision is in progress, and the integrations directory shows exactly what is live. For dental groups, Dentally and Dentrix are live today. The clinical safety case under DCB0129 is signed off by our Clinical Safety Officer, and NHS Greater Manchester does not commission or endorse Prime Assist.
One set-up for every site.
01
Call review
We go through a week of calls from each of your sites and sort them into routine, judgement and urgent.
02
Scripting
One script that knows every site's hours, services and diary, with your escalation triggers. You sign it off first.
03
Test calls
Scripted test calls that ask for each branch by name, in local accents, signed off by your team.
04
Go live
Each site's number is diverted. No hardware, no site visit, and you can switch the call diversion back whenever you choose.
Questions from Manchester businesses.
Ask us something elseDo you have an office in Manchester?
No, and we will not pretend otherwise. Gateway Global Ltd is registered in England and Wales, with its registered office in London, and Prime Assist is deployed and supported remotely. A Greater Manchester business gets the same set-up without a site visit.
Can one number cover all our sites?
Yes. Prime Assist answers your main number and books into whichever site has room, using the diaries and rules you give it, so a caller never needs to know which branch to ring.
Which NHS body covers Manchester?
NHS Greater Manchester Integrated Care Board, which works with the Greater Manchester Integrated Care Partnership across the city region. We name it for clarity only: it does not commission or endorse Prime Assist.
Does it understand Greater Manchester accents?
It is built for UK accents, place names and postcodes rather than adapted from a product made for the US. Before go-live it takes scripted test calls on your own call types, local place names included, and your team signs them off.
Can we keep our data in the UK?
Yes, if you choose the UK region. Prime Assist runs in a UK or EU processing region, committed by contract, and the choice is yours. A written data processing agreement sets out how personal data is handled.
Is anyone in Manchester using it yet?
We cannot name anyone, in Manchester or elsewhere. Prime Assist is in trials, and customer names appear only with evidence and written permission.
Other locations
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself easy to try before you commit to anything.
Hear it for yourself, right now
Ring the line, choose a scenario, for example a dental practice or a trades business, and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Put a number on your missed calls
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own figures to see what they are worth, what answering them would cost from £150 a month including VAT, and how many of your bookings that price equals.
Run my numbersNo email needed: nothing you enter leaves your browser.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
- DCB0129 safety case
- UK or EU processing region
- First three months free for new customers, with a 12-month commitmentNote 1: new customer offer terms
Let AI answer the phone, so your team can answer the person in front of them.
Thirty minutes on your own call types, across as many sites as you run, and an honest view on whether it fits.
Free proof of concept on one call type, no cost and no obligation.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.
Notes
- New customer offer: 12 months for the price of 9. When you sign, you commit to all 12 months, starting on the day you go live. Months 1 to 3 are free, then you pay your bundle price each month for months 4 to 12, from £150 including VAT (£125 plus VAT), with the price before VAT fixed for your 12 months. On 500 minutes, the bundle for your 12 months costs £1,350 including VAT (£1,125 plus VAT), plus any extra minutes, at 36p a minute including VAT (30p plus VAT) in every month, free months included. For new customers, switchers included, once per customer. A new customer is a practice or business that has not used Prime Assist in the 24 months before it signs. Switching? We do the switch, and a notice period of up to three months runs alongside your free months. Full terms on our pricing page. Back to text, note 1